Office Policies


Phone Calls

During the lunch hour and after hours, all phone calls will be forwarded to our answering service. If it is an urgent matter, one of our on-call physicians will be paged with your information. Please note that our physicians do not fill narcotic prescriptions after hours. Non-urgent matters need to call during our posted business hours. Please call 911 or proceed to the nearest emergency room if your condition is serious or life-threatening.

Office Visit Fees

Our office visit fees are based on the complexity of your medical problem. You will find that the charge for your first visit is higher than for a routine follow-up visit. If you are being seen for a new problem or for a complication relating to an existing problem, you may be charged a higher fee for that visit because of additional examination and work-up needed to evaluate the circumstances.

We will bill your insurance company for diagnostic tests performed on the day of your visit.

Professional fees

We, along with our patients, are concerned about the rising cost of health care. It is our policy to charge only for services which are medically necessary. Only those tests which are needed to reach an appropriate diagnosis and course of treatment are performed.

Our professionals are specialists. Our fees reflect the additional education, experience, expertise, equipment and support staff needed to assess and treat complex ear, nose and throat problems.

If you have questions regarding fees, feel free to discuss them with our business office at (520) 296-2454.

Surgical fees

With insurance coverage:
For all surgeries performed, we will bill your insurance company.  Each insurance plan has different reimbursement conditions (from full payment, deductibles, co-pays to percentage allowances). Ultimately the full payment responsibility is yours.

Without insurance coverage:
If you have no insurance for the surgery to be performed, a deposit is required.  Please contact our billing specialists at (520) 296-2454.

Basic Payment Policy

Payment for service is due in full at the time the service is provided in our office.  We accept cash, checks, Visa, and MasterCard.

Patients with Insurance

We bill most primary and secondary insurance carriers for you if the correct insurance card and referrals or authorization is provided to us.  Copayments and deductibles are due at the time of service.  If an insurance company does not pay for any reason, you will receive a statement, which is due and payable in full upon receipt.  Provided on this website, in the Our Practice section under Accepted Insurance Plans, is a listing of the insurance companies that we currently participate with.  If your insurance company is not listed, please contact our business office at (520) 296-2454 to see if we will file your insurance for you.

Medicare Patients

We accept assignment for Medicare.  We will also bill most secondary insurances for you.  All copayments and deductibles are due at the time service is provided.

Non-Covered Services

Any care not paid for by your insurance company will require payment in full at the time of service.

Appointment Policy

New patients and returning patients that have not been seen in 3 years are asked to fill out a health history questionnaire.  All patients are required to fill out our patient data form every month.  You may download these forms from this website.  They are located in the Patient Forms section.  We also require a copy of your insurance card at each appointment.

Children/Minors Policy

Patients under the age of 18 are required to be accompanied to their appointments by a parent or legal guardian.  If a parent or guardian is unavailable, then the adult that is bringing the minor must bring a written note from the parent or guardian.